Frequently asked
QUESTIONS

Here we’ve answered some of our most commonly asked questions. But if you can’t find what you’re looking for, please just contact us and we’ll get back to you.

  • Product

    Q. Can I order a fabric sample?

    A. Why yes of course! It can be tricky to see the true colour of a chair or footstool online so it’s best to order a swatch first. This can be done via the individual product page or by contacting us. Please note that there can be slight colour variations when a new fabric roll is used.

    Q. How durable are the chair and footstool fabrics?

    A. Our chairs and footstools all undergo a Martindale test, also known as a rub test, and the higher the score the more durable they are. For example our chairs and footstools measure over 30,000 which is ideal for home life and also commercial use.

    Q. Some of your products require assembly. How easy are they to put together?

    A. All of our products come with detailed, easy-to-follow assembly instructions. You shouldn’t run into any problems but we’re here to help if you do!

  • Orders

    Q. Can I cancel my order?

    A. Please contact us to cancel an order and providing the item has not yet been dispatched we will refund you the full amount. If the item has been dispatched we will refund you minus a collection fee (the collection fee will be displayed under each individual product).

  • Delivery

    Q. How long will delivery take?

    A. Each product has its own delivery timescale. Please check the item you are interested in under the ‘Delivery’ dropdown.

    Q. Will I be notified before my delivery arrives?

    A. You will receive an email containing tracking details so that you can monitor the progress. You will also receive a text/email from the courier confirming an estimated delivery time.

    Q. Where do you ship to?

    A. We only ship to U.K. mainland which excludes Northern Ireland and some outlying locations.

    Q. Can I delay my delivery?

    A. In some circumstances this is possible. Please contact us before placing an order to arrange.

    Q. What happens if I have only received part of my order?

    A. If you have ordered multiple items and one is on backorder, we will dispatch the items that we have available.  For items available on backorder, this information will be displayed under the ‘Delivery’ dropdown in the product information.

    Q. What happens if I am not in when you deliver my product?

    A. The courier will leave a ‘Delivery Attempted’ card containing detailed instructions on how to re-arrange delivery.

  • Returns

    Q. What is your returns policy?

    A. We offer a 30 day return policy providing the item is unused, in the original condition and in the original packaging. We do however charge a collection fee. Please check the individual item to find out what the collection fee charge is.

    Q. What if my item is damaged?

    A. Please contact us if your item is damaged.

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